Customer complaints got Nevada Attorney General, Catherine Cortez Masto, to launch an undercover investigation into practices at the auto repair chain BRAKE TEAM.
On BRAKE TEAM's own web site they claim to be "the largest brake repair center" in Las Vegas.
But now BREAK TEAM will pay the largest settlement to date involving an Attorney General undercover investigation into the Nevada automotive repair industry.
$45,000.00 in fines and penalties.
BRAKE TEAM has agreed to:
- Revise employee compensation structure to reduce any incentive to sell unnecessary parts and services.
- Obtain membership in Automotive Maintenance and Repair Association.
- Train store personal in the Motorist Assurance Program Uniform Inspection & Communication Standards.
- Mandatory ethics training seminars for its sales and management.
- Hire a Technical Quality Assurance Manager.
- Test all brake repair technicians to ensure that they have practical, basic brake repair proficiency.
- Pay for technicians to test for Automotive Service Excellence certification.
- Implement and maintain internal quality assurance controls.
- Perform an annual cost of goods sold audit at each of its Nevada locations.
- Provide a "whistle-blower" or "fraud" hot-line for its employees.
- Implement a quarterly technical mystery shopper program.
- Perform a free brake service for 2,500 consumers
- Pay fines and penalties.
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Friday, June 13, 2008
BRAKE TEAM target of INVESTIGATION
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